Privacy Policy for Mind to Heart Community-Based Organization (CBO)

Effective Date: September 21, 2024

Mind to Heart Community-Based Organization (“Mind to Heart,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.mindtoheartglobal.org (“Site”), or interact with our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the Site or engage with our services.

1. Information We Collect

We may collect personal information and non-personal information from users of our Site and services.

a. Personal Information

Personal information refers to any information that can be used to identify you as an individual. We may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address, and other similar contact details.
• Donation Information: Financial information when making donations, including credit card details, bank account numbers, or payment service information.
• Event Registration: Information provided during event sign-ups, including name, email address, and any other relevant details.
• Volunteering or Partnership Inquiries: Information provided when expressing interest in volunteering, collaborating, or partnering with Mind to Heart.

b. Non-Personal Information

We may also collect non-personal information, such as:

• Browser and Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Information on how you navigate our Site, such as pages viewed, links clicked, and time spent on the Site.

2. How We Collect Information

We collect information from you in the following ways:

• Directly from You: When you fill out forms on our website, subscribe to newsletters, register for events, or make donations.
• Automatically: We use cookies, web beacons, and other tracking technologies to collect data automatically when you visit our Site.
• From Third-Party Services: If you engage with us through social media platforms or third-party services, we may collect your information through those platforms based on your privacy settings.

3. How We Use Your Information

We use your personal and non-personal information for the following purposes:

• To Provide Services: Deliver services you request, such as event registration, newsletter subscriptions, and information on our initiatives.
• To Process Donations: Collect and process donations and provide donation receipts.
• Communication: Send you updates, newsletters, event notifications, and other communications related to our activities.
• Improve User Experience: Analyze your usage of our Site to improve its content, features, and functionality.
• Legal Obligations: Comply with legal and regulatory requirements or respond to lawful requests for information.

4. How We Share Your Information

Mind to Heart does not sell, trade, or rent your personal information to others. We may share your information with:

• Service Providers: Trusted third-party companies that help us operate our website, process donations, or deliver services. These service providers are required to maintain the confidentiality of your information and use it solely for the purposes outlined in this policy.
• Legal Compliance: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.
• Consent: We may share your information with your consent or at your request.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site:

• Cookies: Small files stored on your device that help us remember your preferences and improve your browsing experience. You can control cookie settings through your browser preferences.
• Analytics Tools: We use third-party analytics tools like Google Analytics to track website traffic and usage patterns. These tools may use cookies to collect non-personal information about your browsing behavior.

6. Data Security

Mind to Heart takes reasonable steps to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We implement secure encryption protocols for transmitting sensitive data, such as payment information, and ensure that our service providers follow strict data protection practices.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information, and any transmission is at your own risk.

7. Your Rights

You have the following rights concerning your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: If any of the information we have about you is inaccurate or outdated, you may request corrections.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal limitations.
• Opt-Out: You can unsubscribe from our communications at any time by following the unsubscribe instructions in emails or contacting us directly.

To exercise these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. For example, donation records may be retained for financial reporting and tax purposes.

9. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Mind to Heart. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

10. Children’s Privacy

Mind to Heart does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that we may have inadvertently collected information from your child, please contact us so we can take steps to remove the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any revisions on this page with the updated effective date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Mind to Heart CBO
Email: info@mindtoheartglobal.org
Phone: +254 723 000 633/+254 702 269 113

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This Privacy Policy is designed to ensure transparency in how Mind to Heart handles your personal information and complies with legal obligations to protect your data.